UNIQUE PATENT PENDING search TOOLS

The Spotlight interface allows users to manually select any combination of words and apply filters such as speaker sentiment. Alternatively, the same search criteria can be programmed to run in near-real time on a media location or feed, with automated alerts. 

Uniquely, the Spotlight interface displays each occurrence of search words within A/V files. This allows users to go directly to the word and listen for themselves. A/V files containing searched words can then easily be curated into structured folders.

Using Natural Language Processing, Spotlight 'understands' the context of searched words. This allows Spotlight to identify and present additional, related words to the original search; overcoming terminology and semantic challenges to accuracy and speed.

Spotlight is an Artificial Intelligence platform. It applies algorithms to interpret the motivation and patterns of language use, and through Machine Learning improves its ability to assess the speakers sentiment. Spotlight enterprise clients can select what sentiments they want to detect, e.g. Agent friendliness or aggressiveness at a call-centre, and the accuracy improves dramatically over time.

Spotlight can be easily integrated into existing analytical or business intelligence tools. Alternatively, reports or dashboards on programmed search results, e.g. Social Media brand mentions, can be automatically created and communicated from within the Spotlight interface. For our enterprise solutions we work with all stakeholder departments in order to determine their individual search, context and sentiment requirements.

Spotlight is a very flexible software available in three forms:

• A self-installed website plug-in with annual payments.
• A hosted media sub-site
• A bespoke, stand-alone on-premise solution (for large enterprises with specific security or integration needs.)

Alternatively, Spotlight can be provided as white-labelled functionality on third party websites.